Welcome to the ZOLLHosted Help Page
Here you can find help topics on many common issues. If you are unable to solve your problem using these help topics please contact ZOLL Support
Help Topics
Last updated November 29, 2023
Supported OS Versions
- Windows 10 or later required
Supported Browsers
- Edge v79 or later
- Chrome
- FireFox
Outbound Firewall Requirements:
- TCP-443 outbound to access portal.zollhosted.com and gw.zollhosted.com.
- UDP-3391 outbound to gw.zollhosted.com will help customers with network performance.
Supported Windows Authentication Settings:
- The supported version of NTLM is "NTLMv2 only", or "undefined" (which will negotiate to the most secure). This settings is under your local or domain policy, Network Security: LAN Manager authentication level.
- To check this setting on a workstation, launch "Local Security Policy" or goto Run -> secpol.msc -> Local Policies -> Security Options -> Network Security: LAN Manager authentication level.
The supported RDP version for ZOLLHosted is RDP 8.1
Features
- RDP Version 8.1 supports UDP Transport and RemoteFX which provide the best performance in ZOLLHosted applications. This requires UDP-3391 to be open outbound from your network.
- Improved Single sign-on Experience when using app.zollhosted.com
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https://portal.zollhosted.com is a Remote Desktop Services Web site. Here you can login with your ZOLLHosted user account to launch the ZOLL applications hosted for your organization.
Login Instructions
- Open a supported browser on your workstation and enter https://portal.zollhosted.com in your address bar
- Once on the main login page enter your user name: USERNAME@ZOLLHosted.com
- You should have been provided with a welcome email that includes your temporary password. Enter your password to login
- Once on the main page you should see a folder with your company name. Inside the folder you'll see all the published applications you are allowed to launch
- When clicking on the applications you will be prompted to approve launching the application. You may check the box to trust ZOLL as a publisher of your apps so you don't have to approve it on every launch
- After a short loading period you should see your application show up on your screen and in your task bar.
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What is RemoteApp and Desktop Connections?
RemoteApp and Desktop Connections is a feature included in supported versions of Windows OS. It allows you to setup a connection to the ZOLLHosted RemoteApp server to automatically put the icons for your published applications on your workstation. These icons will make the connection to RemoteApp without using the app.zollhosted.com website.
How to Setup RemoteApp and Desktop Connections
- Begin by clicking on the start button and searching for "RemoteApp and Desktop Connections". Click on the icon in the search.
- In the left side bar you'll see a link to "Access RemoteApp and Desktops". Click the link to open the Wizard
- You will be prompted to enter your email address or connection URL. Enter the following connection URL: https://portal.zollhosted.com/RDWeb/Feed/webfeed.aspx and click next
- Next you'll see a box warning you that you will be downloading icons from the ZOLLHosted website. Click next on this window.
- Next you will be prompted to enter your username and password for ZOLLHosted. the username must be formatted as USERNAME@ZOLLHosted
- You'll see a loading bar as your icons are downloaded to your system. Once complete it will show you a window saying you have successfully set up the connection with a count of the applications available.
- Back on the RADC window you'll see information about the connection including a link to View Resources. Click this link to open the folder with all your icons.
- Here you can also disconnect, view details of the most recent update and remove your connection. Under the properties button you'll find a button to force an icon update
- The folder containing your Icons can be found here: C:\Users\Your Company Username\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\ZOLL Hosted (RADC)
- It is recommended to create a short cut to this folder on your desktop or start menu rather than moving the icons. This allows automatic updates to your icons if changes are made to your hosted system.
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ZOLLHosted training videos
Help Resources on the ZOLLData.com page
NOTE: These pages require a ZOLLData.com customer login
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ZOLL Hosted has a maintenance window scheduled between 7PM to 11PM Mountain Standard Time on the third Wednesday of every Month
During the maintenance window your systems will be briefly unavailable to perform the following tasks
- Apply Windows and 3rd party security patches
- Upgrade ZOLL Software to fix issues and provide new functionality
- Perform maintenance tasks to optimize performance
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ZOLL Hosted will need to occasionally send e-mails to you. These e-mails will come from noreply@zollhosted.com. Below is a list of when this occurs.
Monthly Maintenance
The pre-scheduled e-mail notification that informs customers of monthly systems maintenance.
- Target Audience: Customer Admins
- Frequency: 7 days before, then 2 days before at 7AM MT
- Subject: NOTIFICATION: Upcoming ZOLL Hosted System Maintenance Window
Customer Admin Welcome E-mail
The automatic e-mail notification that sends a welcome e-mail to anyone added to the customer admin group and describes what that account can do.
- Target Audience: Customer Admins
- Frequency: Once
- Subject: NOTIFICATION: Your ZOLL Hosted Account has been configured as a Customer Admin
Password Expiration
The automatic e-mail notification that sends a reminder e-mail that the user's password is about to expire.
- Target Audience: All Users
- Frequency: 7 days before, then 2 days before at 7AM MT
- Subject: Your password will expire in # day(s)
Password Reset
The automatic e-mail notification that sends a verification code when a forgot my password request is sent for that user's account.
- Target Audience: All Users
- Frequency: As-needed
- Subject: Self-Password Reset (FName LName)
Audit Inactive Users
The pre-scheduled e-mail notification that informs customers to review inactive users (e.g. ex-employees, employees on extended leave, etc.).
- Target Audience: Customer Admins
- Frequency: Once a month, on the 15th at 10AM MT
- Subject: Audit users periodically to disable unneeded accounts
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If you are unable to solve your problem using these help topics please contact ZOLL Support
ZOLL Support
Phone: (800) 663-3911
RescueNet Support e-Mail: support@zoll.com
FireRMS Support e-Mail: supportfd@zoll.com
Normal Hours: Monday through Friday from 8:00 AM to 8:00 PM Eastern Time
Emergency after-hours support is available for RescueNet Dispatch, RescueNet FireRMS and RescueNet ePCR 24 hours a day.
For customer administrators calling to change your email address, add customer administrators to your account or make other sensitive changes to your account, support will ask for your Employee ID
To find your Employee ID Login to selfservice.zollhosted.com on the page you will find your unique employee id under the name section.
For more information follow this link to the ZOLL Support page
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